SiteScope Review

It's lightweight, and able to address gaps in our other monitoring tools.

Improvements to My Organization

Quicker time to meet the requirements of our customer. Because it's agentless as opposed to install and manage agents, we're just focused on what monitors we need and getting those deployed.

Valuable Features

It's lightweight, and its ability to address numerous gaps in our other monitoring tools. It's a very flexible product so you can run a script out of it, even straight out of the box. Unlike other tools, you can write a script, run it, and integrate it. It's another monitoring tool and also gives the customers, on demand, the ability to pull or have the monitors go out and interrogate the system and validate the health of the system on demand.

Room for Improvement

More out of the box Cloud integration and capabilities. Currently there's one for Amazon. There's numerous other platforms like, MS Office 365, Exchange or IBM. I haven't seen one for HPE. Those capabilities are solutions to where they're just ready to go.

Stability Issues

We have had no issues with the stability.

Customer Service and Technical Support

I have not personally used it so I can't speak to it. My own experiences with most of them is that they're OK. They're probably above or below average.

Previous Solutions

We went away from SiteScope many years ago and came back because of its simplicity. In the interim we switched to some of the IBM product lines. SiteScope is very intuitive and we've been able to accomplish what we want very quickly and efficiently compared to IBM.

Initial Setup

From my perspective right now, it seems fairly simple or straightforward. Most of it we had up and running in a couple hours. We spent more time trying to fulfill our own requirements. The only gap or complexity we've added is around provisioning of monitors because we're driving it from an automated service catalog.

Other Advice

Don't over think it, it's a simple tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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