SiteScope Review

It can monitor over a 100 technologies with built-in solution templates


What is our primary use case?

Completely agentless solution, i.e., no agent has to be installed on any services for monitoring, hence avoiding any troubleshooting of agents.

How has it helped my organization?

SiteScope is a very flexible solution. The organization where I have implemented this solution allowed us to create custom monitoring to suite the environment. When coupled with OMi and Service Manager, it gives a 360 degree view of the service availability and performance SLAs.

What is most valuable?

SiteScope supports several virtualization technologies (private and public), like AWS, Hyper-V, VMware, etc., without the installation of any extra modules. The dashboard is tablet friendly and supported anywhere on iOS and Android.

It can monitor over a 100 technologies with built-in solution templates (policies). Most importantly, one can even use SiteScope for monitoring application transactions recorded using Vugen.

Finally, SiteScope is available as a container for Docker, which is parts away from the installation & length upgrade procedure.

What needs improvement?

Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No. SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability.

What do I think about the scalability of the solution?

No. SiteScope is highly scalable.

How is customer service and technical support?

The support is good. Most importantly, the documentation is well-organized.

Which solutions did we use previously?

Depending on the requirement, we do recommend an agent-based solution. However, our overall first choice is SiteScope.

How was the initial setup?

Has a simple setup. It can be up and running within hours.

What about the implementation team?

I have implemented the solution myself for several organisations.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing.

For the first time users, it is recommended to make use of the experienced service provided for initial setup as they bring in experience and best practices.

Which other solutions did I evaluate?

No.

What other advice do I have?

Go with a small install base (architecture) and gradually scale the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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