Skype for Business Review

P2P audio video calls and conferencing add value


What is most valuable?

IM, Presence, P2P audio video calls, Conferencing.

How has it helped my organization?

Optimizes our network, encourages adoption, standardizes optimized headsets, strong change management, mobility.

What needs improvement?

Make the Skype applications work with unified end user computing. For example, so that Apple headsets can be used. Instead of optimizing some headsets, it would be helpful to get into OS to optimize the application.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Five out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Complex.

What's my experience with pricing, setup cost, and licensing?

It depends on your infrastructure. There is value in using Skype only when your organization is Microsoft shop.

Which other solutions did I evaluate?

Cisco.

What other advice do I have?

Look at your end users and computing needs and find a suitable solution for them.

Which version of this solution are you currently using?

2010 and 2013
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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