Skype for Business Review

The public telephony feature reduces hard phone costs

What is most valuable?

  • IM
  • Audio/video
  • Federation
  • Public telephony
  • RGS 

The public telephony feature reduces hard phone costs and RGS is like a call centre feature.

How has it helped my organization?

Reduced the capital cost on the hard phone.

What needs improvement?

End user enhancement: There are few codes in the back-end from the vendor which need to improve, be enhanced, like application sharing for remote party to access the machine, and can be easily accessed by tools, such as CAD design. This is one of the examples.

For how long have I used the solution?

Nine years starting from its 2005 version.

What do I think about the stability of the solution?

There have been a few issues working with vendor.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?


How was the initial setup?

It will depend on the B2B setup.

What's my experience with pricing, setup cost, and licensing?

It is okay for a large environment.

What other advice do I have?

Think about other parameters, such as monitoring, if you invest in a Microsoft-based monitoring solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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