Skype for Business Review

It's great being able to share files and documentation anywhere around the world


How has it helped my organization?

Voice quality improvement, especially when used for over 40 minutes.

What is most valuable?

File sharing and email invitations for a conference. I can have a meeting with  people at the opposite end of the Earth, sharing documentation; it is quite easy.

What needs improvement?

Click to call: I should be able to make a desktop phone call when I click a member of my directory. There are other applications that enable making calls by clicking in the Lync directory.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Rarely, a chat message is sent very slowly.

What do I think about the scalability of the solution?

No scalability issues.

How is customer service and technical support?

Good.

How was the initial setup?

I didn't set it up.

What other advice do I have?

I rate it eight out of 10. It is generally very good to work with using chat or web meetings. It would be a 10 if I could make a call by clicking in the directory in Lync.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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