Skype for Business Review

It is a user-friendly solution that enables us to manage international meetings with ease.

What is our primary use case?

My primary use case for this solution is for internal meetings and meetings with customers.

What is most valuable?

I find the international dialing is the best feature.

What needs improvement?

Skype for Business needs to improve their support for Android cellphones. Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow.

Additionally, I think there is a need to improve the chat-for-groups feature. It is not perfected yet.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.

How are customer service and technical support?

I do not have experience with tech support.

Which solution did I use previously and why did I switch?

We used to use G Suite Hangout as a similar solution. But, prior to that, we were not using anything else in this domain. We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.

What's my experience with pricing, setup cost, and licensing?

It may be considered costly for certain markets, such as in India.

What other advice do I have?

We really like the screen sharing tool. The user experience is smooth, and user-friendly.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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