Skype for Business Review

Cut long distance costs while connecting with clients anywhere in the world

What is our primary use case?

We use this solution for meetings and scheduling. Our meetings involve audio or video. These take place with outside clients at any place in the world.

How has it helped my organization?

Using this solution has helped us to cut long distance calls, as well as video services from third parties. We have the option to use this solution even for local calls.

What is most valuable?

The most valuable features include video meetings with clients, scheduling multi-party meetings, and keeping track of meetings with each client.

What needs improvement?

Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

I feel that the stability of this solution is very good.

What do I think about the scalability of the solution?

My impression is that the scalability is very good.

How are customer service and technical support?

The technical support for this product is very good.

Which solution did I use previously and why did I switch?

Previously, we used Lotus Notes Chat, but it is not as powerful as Skype for Business.

How was the initial setup?

It was a little bit complex to setup, but the usage is not.

What about the implementation team?

Our implementation was done thought the vendor's team, and they were knowledgeable.

What was our ROI?

Our return of investment was over a two year period.

What's my experience with pricing, setup cost, and licensing?

It may be slightly costly, but the features are awesome.

Which other solutions did I evaluate?

We did not evaluate other products before choosing Skype for Business.

What other advice do I have?

I do not have any specific advice, other than improvement in the app is required.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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