Skype for Business Review

A stable solution with good support for working from home


What is our primary use case?

We use Skype for all of our video conference purposes.

How has it helped my organization?

Skype for Business and video conferencing makes it easier to work from home.

What is most valuable?

The most valuable feature is stability.

What needs improvement?

The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor.

We have had trouble with scalability when trying to host large meetings.

For how long have I used the solution?

We have been using Skype for Business for close to three years.

What do I think about the stability of the solution?

Stability is good but there are issues with call quality.

What do I think about the scalability of the solution?

I would rate scalability average because I have found that there is an upper limit to the number of people that can be added to a conference. I'm not sure whether it is depending on the license that my organization has, but I do find that scalability is an issue in a large conference scenario.

It is used across our organization, with close to 15,000 or 16,000 users.

How are customer service and technical support?

Our in-house team is responsible for technical support, although if they cannot handle the problem then they contact Skype. When this has happened, our problems have been resolved very fast.

Which solution did I use previously and why did I switch?

I have been receiving meeting invitations from outside of our organization using other solutions, such as Webex. When I attend those meetings I use their software.

What about the implementation team?

Our in-house IT group pre-installed this solution for me. They also handle our support.

What other advice do I have?

I would rate this solution a nine out of ten.

Which version of this solution are you currently using?

2016
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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