Slack Review

Easy to use with an intuitive interface and the screen sharing works well


What is our primary use case?

We are using Slack for web conferencing. It is primarily for external communication with one of our suppliers.

What is most valuable?

The most valuable feature is the screen sharing, which works well.

This solution is freely available to almost everyone.

The tracking, integration tool, and voice calls are all good.

The user interface is intuitive for me.

What needs improvement?

There should be better integration between Slack and Office 365.

It should be easier to work collaboratively on files.

I would like the text in chat to be more customizable.

For how long have I used the solution?

I have been using Slack for a couple of months.

What do I think about the stability of the solution?

We have not experienced any problems with stability. We use it maybe once a week to contact one of our suppliers.

What do I think about the scalability of the solution?

As a user, I have not had problems with scalability. I am part of a small group that makes use of slack but that doesn't mean that it isn't widely used in the company.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

We are using multiple web conferencing tools including Mircosoft Teams, Skype, and Slack.

I would say that the user interface in Slack is more intuitive than in Teams. One advantage to teams is that it is fully integrated into Office 365. I would say that collaborative working on files is better in teams. In our situation, the focus of Teams is internal, rather than with external partners.

What other advice do I have?

Overall, this is a good product and I can recommend it. It's easy to use and so far, it has been reliable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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