Socialtext Review
The solution facilitates sharing information with vendors and not having to send everything via email.

Valuable Features

Sharing information with vendors and not having to send everything via email. You have everything in one place and comments can go back and forth.

Improvements to My Organization

We use this product with our lettershop for direct mail. We post the PDF files for the lasering of the order form and the vendor posts the lasering order form files for our approval. This is much faster than trying to attach large files and sending several emails to accomplish this task.

Room for Improvement

Their spreadsheet page is OK but nothing like Excel. You can’t copy an Excel document that is all formatted and have it formatted in Socialtext. The same is true of their text page.

Use of Solution

We have been using the solution since 2012.

Stability Issues

We haven't had issues with stability.

Scalability Issues

We haven't had issues with scalability.

Customer Service and Technical Support

The support team is very helpful and we don’t have to use them very often. It is good to have an expert on your team.

Previous Solutions

We just used email in the past. Using Socialtext was a time saver.

Initial Setup

The Socialtext team helped with the initial setup. We did have training and it depends upon the person’s abilities. Whereas I found it very easy to use, others had more difficulties.

Pricing, Setup Cost and Licensing

I was not involved in that part of the process.

Other Solutions Considered

I can’t answer this since I was not involved with this step.

Other Advice

I would have one or two people learn the ins and outs first to be the administrators, and then set up training with the rest of the staff that will be using this. If you have a specific application, maybe you could negotiate a testing time frame to see how you like the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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