SolarWinds DameWare Review

Using it has made our troubleshooting faster and easier.

Improvements to My Organization

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer.

Room for Improvement

There are no improvements I can think of right off the bat. The software is pretty simplistic.

Use of Solution

I have used the remote version for five years.

Deployment Issues

There where no issues when we deployed the product.

Stability Issues

DameWare is a pretty stable product, and we've had no stability issues.

Scalability Issues

No issues with scalability.

Customer Service and Technical Support

It's great.

Previous Solutions

When I first started working for this company in 2007, we used PC Anywhere, and our customers were still on dial-up. Once we went to DSL and cable connections, we needed a better solution so the company chose DameWare.

Initial Setup

It's straightforward for the most part.

Implementation Team

It was implemented by an in-house help desk team in our company.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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