SolarWinds Network Configuration Manager Review

We can proactively monitor our infrastructure in a single pane of glass.


What is most valuable?

  • Additional polling engines
  • Virtual manager

How has it helped my organization?

We can proactively monitor our infrastructure in a single pane of glass, unlike before when there were a lot of network management tools that would need to be looked at.

What needs improvement?

  • Report generation
  • We need to be able to monitor the NetScaler VIPs

For how long have I used the solution?

We've used it for over seven years.

What was my experience with deployment of the solution?

We had issues with the FailOver Engine module installation, due to the resources of each SolarWinds server.

How are customer service and technical support?

8/10 - there's no SLA on a ticket created, albeit they have a level of severity upon the creation of a ticket. So far, I like on how they handle my tickets, especially their tier three. Also, they have 24x7x365 assistance.

Which solution did I use previously and why did I switch?

One of my clients used Cisco Prime but this solution is only for Cisco, and we have different vendors so we needed a network monitoring system to monitor all of our devices with different vendors.

How was the initial setup?

It was straightforward for monitoring a small environment.

What about the implementation team?

One of my clients is a global company and our pre-sales engineer proposed a bunch of modules that would benefit their events team, tier two, and tier three. We also used a disaster recovery solution in order to accommodate all of their devices in different regions.

Which other solutions did I evaluate?

  • HP IMC
  • Netscout
  • WhatsUpGold

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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