SolarWinds NPM Review

A comprehensive monitoring system that is reliable and easy to use


What is our primary use case?

We primarily use this solution for network troubleshooting and monitoring.

What is most valuable?

The interface is user-friendly, making it easy to use.

This is a comprehensive product that covers security, networking, and more.

What needs improvement?

Having more technical and support resources available in Saudi Arabia would be helpful.

For how long have I used the solution?

I have been working with SolarWinds NPM for one year.

What do I think about the stability of the solution?

Up to now, everything has been reliable.

What do I think about the scalability of the solution?

In terms of scalability, it is very much so. It is not determined by the number of end-users for this type of solution, but rather, by the capacity of network flow. This is something that we expect will increase in the future.

How are customer service and technical support?

Technical support is something that is very important for us. It is the number one factor.

We are dealing with the vendor directly and are satisfied, although having more local engineers, support, and other resources in Saudi Arabia would be helpful.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I find that the pricing is acceptable.

What other advice do I have?

This is a valuable and powerful product that will provide users with more than they expect, all in one place. Other products, by comparison, often have limitations in the features. SolarWinds is comprehensive and covers everything, and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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