SolarWinds NPM Review

Good sharing display, excellent technical support and useful for hybrid monitoring

What is our primary use case?

We primarily use the solution to try to monitor all of our AWS services, including the servers and the cloud. We use both, and this actually helps us with monitoring and certain applications.

What is most valuable?

The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.

What needs improvement?

I expected more from the solution. I thought it would be just like the Orion Platform. On Orion, for example, you can spot all the different widgets and everything from the dashboard. This solution is less simple. There are charts and lines and numbers. It might be helpful if the solution offered some more extensions, like a log that could add up your display on the dashboard.

I have mixed feelings about the solution. I started off thinking that this would be a replacement to all of our other dashboards, like Cloudworx. However, it didn't show me that promise. I wouldn't want to replace the other dashboards that we started with because it wouldn't generate reporting. It would be helpful if it would help visualize information better.

There needs to be more integration of widgets, especially for reporting purposes.

The solution would benefit enormously from more automation, especially around reporting.

For how long have I used the solution?

SolarWinds NPM has been in our company for two years now, but we have just recently started to utilize the solution effectively. We've begun to get the full effect of the product, I would estimate, only in the past few months.

What do I think about the stability of the solution?

The stability is weak in comparison to other solutions. CloudWatch is far better in the stability aspect. The solution is a bit slow.

What do I think about the scalability of the solution?

The solution has the potential to scale. I'm not sure if my company has tried to do so or if they plan on doing so, so I can't speak from any personal experience.

We are actually in the process of replacing a lot of items. This solution didn't do the things we expected, so don't know the likelihood of scaling it in the future, or continuing to use it.

For the most part, our IT teams are the ones that are on the solution. Not everyone in the company is on it.

How are customer service and technical support?

Technical support has always been great. They are very responsive. We've been satisfied with their level of support.

Which solution did I use previously and why did I switch?

We didn't previously have any other hybrid platform to monitor. We were just using CloudWatch for our AWS services. With SolarWinds, we have the potential to take a look at everything across the board. 

How was the initial setup?

The initial setup was straightforward. It was really smooth.

I personally did not handle the deployment part, however, the rest of the team who supported me had handled the process and it was my understanding that they didn't have any issues.

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing or pricing, so I wouldn't be able to guess how much we pay for the services or if they are monthly or yearly. I'm not sure what our license agreement looks like.

What other advice do I have?

We just use the product. We're not consultants or resellers.

I'm not sure of which version of the solution we are currently using. It may be the most recent.

I do believe that in the future, users will gravitate towards using one solution for monitoring all the servers and applications. However, right now this product needs a lot of plugins. Currently, a lot of improvements are needed before the solution gets to a good place in terms of usability.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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