What is our primary use case?
It is for our current infrastructure or servers and storage system. We're using it globally to monitor our global network. We are currently monitoring all the infrastructure APM, network, switches, and routers. We have some elements in the UK and the USA.
What is most valuable?
It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there.
What needs improvement?
It has covered everything, so no improvement is required at their end. The only thing is the price.
For how long have I used the solution?
We have been using this solution for around eight years.
What do I think about the stability of the solution?
It's stable. We didn't face any issues in the last period.
What do I think about the scalability of the solution?
It's scalable. We see expansion there. More than 500 users are currently using it.
How are customer service and technical support?
We contacted them once last year. We requested their support with an upgrade. They were very helpful.
How was the initial setup?
It's easy and straightforward. There is no complication.
We deployed it in one day. We had POC in one day, and we prepared the servers, virtual machine. We did the installation, database setup, and firewall setup in one day. It was easy.
What about the implementation team?
We get some consultants. If there are some challenges, then we definitely need a consultant.
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
We also use Microsoft Operation Manager SCOM. Microsoft is dedicated to monitoring servers, but it needs some improvement in network monitoring. SolarWinds is more appropriate.
We are also comparing SolarWinds NPM and Zabbix. Currently, we have SolarWinds NPM, but its license is about to expire. We need to see which product is suitable for our environment.
What other advice do I have?
I would recommend SolarWinds NPM. From the product side, it covers everything. It is perfect.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?