SolarWinds NPM Review

Email & GUI alert system are valuable for me but response to support tickets that are not network down impacting is slow


Valuable Features

The email and GUI alert system that it has is the most valuable for me. It also features the IP address management with manages your IP subnets internally and externally all in one place. Also the customizable alert feature is really helpful if you want a specific monitoring and alerting to configure.

Improvements to My Organization

Before we were using the Microsoft DHCP server to manage our IP addresses. However, it was not configured to replicate all throughout the domain so the IP address database and allocation is outdated and we are not sure if this is still active or not. Upon using the IPAM feature of Solarwinds we manage all IP addresses centrally in one location and it is cloud based so we can access it wherever we are in our intranet. I also liked the customizable alert feature because i was appointed to configure and monitor alerts for all the power supply on Cisco devices only. I made series of testing and research and I was successfully able to configure and implement an alert specifying the monitoring of power supplies of Cisco devices only, ie, excluding any other devices.

Room for Improvement

Perhaps they could hire more tech support for this awesome product. I had a difficult experience in their support, not technically but the availability of the engineers. Since they are so little and the bulk of demands for their support is huge, I would have to wait in line to get a response because my ticket is not network down impacting. It took me about 3 months to finish this customization.

Use of Solution

5 years now.

Deployment Issues

Yes. During the test, I encountered troubles because the specific MIBs could not focus on certain power supplies only. I needed to find help from their product tech support.

Stability Issues

There are minimal issues of stability for the NPM of Solarwinds. This is the reason you need to update the version as often as they release to address the minute bugs of this product

Scalability Issues

No issues with scalability. It can accommodate as much nodes so long as you update your hardware all together.

Customer Service and Technical Support

Customer Service: I would say 7 out of 10 stars. They really know their product technically. However, the response time for non impacting tickets is very slow.Technical Support: 4 out 5 stars. They know their product so well that you could count on a bug fix update yearly.

Previous Solutions

I used Concord before and it is limited to monitoring network devices. Well, I think that's the only license that my previous company had with it. I did not switch because I liked the product, I simply switched companies that already is using the product.

Initial Setup

I wasn't the one who set this product up. it was already there when I transferred.

Pricing, Setup Cost and Licensing

It will cost you to buy additional license for additional features. However, there is not day-to-day cost in using this.

Other Solutions Considered

No. Like I said, I just moved to a different companies that were already using the product.

Other Advice

Utilize this product to its full potential, NOC will find it very useful and easy to manage.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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