SolarWinds NPM Review

The Quality of Experience dashboard enables us to analyze application response compared to network response

What is most valuable?

When it comes to the new features in NPM 11, the most valuable addition for us is the deep packet analysis Quality of Experience dashboard (QoE).

How has it helped my organization?

There's so many times where we get a question such as – “Is the network running slow?” It's really helpful being able to configure the deep packet analysis to say we want to look at these servers and just these particular applications - and get rid of the other noise. Before we started using NPM, we could get this info with Wireshark but it was incredibly painful getting it.

What needs improvement?

From a QoE point of view - I'm really grateful it was released so that we could get started taking advantage of the features. The one thing that would make it even more helpful would be to allow us to define our own applications. But having said that, I posted a feature request on the thwack community and got a response from SolarWinds within a half hour, asking for more details about my feature request.

For how long have I used the solution?

We started using NPM about a year ago and we’ve been using NPM v11 for about 3 months.

Which solution did I use previously and why did I switch?

We previously used WhatsUpGold, which has a fraction of the features for a tenth of the price. Moving to SolarWinds was a huge jump for our management since they were moving from a $3,000 - $4,000 solution to something which costs us $30,000 - 40,000 (5 SolarWinds products). I showed management the feature request page for NPM. What they noticed right away was that 50% of the feature requests had a "what we're working on" tag. With SolarWinds, management gets visibility into our infrastructure without them having to ask us questions. They can look themselves, it's all there. The fact that SolarWinds listens to customer feedback and requests makes all the difference.

What was our ROI?

For NPM 11, it enables management to see all of our infrastructure and gives them a heads up without doing a lot of work of how our systems are doing. To quantify it, I’ll explain it like this: we were looking to upgrade portions of our networks and our CIO suggested spending money to increasing bandwidth in our datacenter. We used NPM 11 and found that our network bandwidth within the datacenter was incredibly underutilized, we could use more bandwidth by our workstations. NPM helped us focus where to spend money on our infrastructure because we can tell where we need to spend, rather than just a gut feeling. We didn't have that visibility with WhatsUpGold. WhatsUpGold is good as an alerting tool but it’s useless for historical reporting. Graphs and easy correlation in SolarWinds are light-years ahead of what we were doing previously. Historical data is also more useful, we can go back 6-months and say ask ourselves what our pain points are and where we should invest more money. NPM paid for itself by allowing us to spend money where it needs to be spent.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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1 Comment

author avatarRavi Suvvari
Top 5LeaderboardReal User

Very valuable inputs regarding NP monitor ; Thank you for sharing Ravi Suvvari