SolarWinds NPM Review

We needed a way to have visibility into issues on our network.


What is most valuable?

Bandwidth utilization and netflow reports

How has it helped my organization?

Our bandwidth consumption continues growing. We need to be aware of overutilization of our circuits. SolarWinds helps us have visibility to the most relevant issues in our network and makes our problem solving process much faster and easier.

What needs improvement?

IPAM. We wish it would work with Cisco CNR and help us manage all of our DHCP servers from a centralized platform.

For how long have I used the solution?

7 years

What was my experience with deployment of the solution?

We did have issues while upgrading, but gladly SolarWinds provided good service and assisted us to resolve those issues.

What do I think about the stability of the solution?

We didn't have any issues with stability.

What do I think about the scalability of the solution?

No. The performance problems that we have experienced at times are due to hardware limitations.

How are customer service and technical support?

Customer Service:

Outstanding

Technical Support:

Outstanding

Which solution did I use previously and why did I switch?

No other product in the market offers as much as SolarWinds does for the price. Great value.

How was the initial setup?

Initial installation is straightforward. However, upgrading can be quite complex if you have multiple polling servers, as you need to carefully follow the same steps and upgrade path on each server.

What about the implementation team?

The installation was done in-house.

What was our ROI?

I cannot put this into numbers, but from an engineering perspective I believe there is no other product that provides as much value for the buck.

What's my experience with pricing, setup cost, and licensing?

It was set-up before I was hired and therefore I do not have cost information.

Which other solutions did I evaluate?

No other options were considered.

What other advice do I have?

Make sure that you have the required hardware and dedicated SQL server. Trying to save money can have a major performance problem on your SolarWinds implementation. Make sure you meet the requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
2 Comments
author avatarInfrastructure Network Architect at a insurance company with 501-1,000 employees
Vendor

We have also been very pleased with the Solarwinds Product Line. NPM & NCM both are very stable products and the price we paid can't be beat. There have only been a couple of times that something happened to cause us to restart a service. We are happy customers!

author avatarEngineer at a financial services firm with 501-1,000 employees
Vendor

Steve I am in agreement, I like the simplicity that comes with SolarWinds system. I use NPM, NTA, NCM for configuration back up and IPAM to manage ip address. With its alerting system you don't have to wait for users to complain that they don't have connectivity. I would recommend SolarWinds to any network engineer any time.

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