SolarWinds NPM Review

Allows us to quickly respond to network status changes and narrow down performance degradation incidents.

What is most valuable?

* Link utilization graphs

* Top-10 charts

* Node/link status monitoring and alerting

* Historical reports

How has it helped my organization?

This product was used by our 24/7 NOC engineers and helped them in quick response to network status changes, investigation and narrowing down of performance degradation incidents. It was also used to report customer bandwidth utilization and provide evidence in customer queries and claims.

What needs improvement?

Better support and integration for vendors other than Cisco.

For how long have I used the solution?

4 years experience with two different employers and both Internet hosting companies.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Excellent support

Technical Support:

Excellent support

Which solution did I use previously and why did I switch?

Setup is straightforward and smooth, just need to follow the installation wizard. Having worked with various open source and vendor specific NMS solutions, among vendor independent solutions such as WhatsUP, OpManager and Solarwinds NPM I always preferred NPM.

How was the initial setup?

Setup is straightforward and smooth just need to follow the installation wizard.

What about the implementation team?

In-house team.

Which other solutions did I evaluate?

I have seen various products over the years from open source (Cacti, Nagios, Zenoss) and commercial (whatsup, Manageengine, etc) but Solarwinds NPM was always the one that could check most of the monitoring requirements.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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