Historical interface statistics & historical storage utilization.
Historical interface statistics & historical storage utilization.
I have been able to catch network/server issues before they became critical. It also enables me to free up disk space on a critical drive before it completely runs out of space. Tickets can be pro-actively opened with carriers when we see CRC's and errors on interfaces. Lastly, I can quickly identify spanning tree and/or routing issues by watching syslog & trap messages.
Reporting functions are limited & difficult to modify.
Over 7 years
No issues encountered.
Not anymore. Years ago I would frequently have issues after performing software upgrades, but over the last 3 years that has improved significantly.
Not much, but I have had issues with our SQL database becoming fragmented over time & having to engage a SQL expert to address it.
Over all customer service has always been timely, helpful & friendly.
Technical Support:Overall tech support has been timely & helpful whenever I've needed assistance. I've opened literally dozens upon dozens of tickets over the years and most of the time I get the answers I need on the first call.
Previously WhatsUp Gold.
Setup has always been very intuitive & simple.
In-house implementation.
Not sure how to quantify that, but it has been well worth the cost in my opinion. The problem is getting my co-workers to actually use it.
Depending on the number of nodes to be monitored, take careful steps to size the polling server & SQL server appropriately. If at all possible, use a dedicated SQL box. Also, take the time to configure all of your network devices to send syslog & traps to the NPM server.