SolarWinds NPM Review

SolarWinds makes a great product and their support is second to none.​


What is most valuable?

Alerts, reports, overview of network, graphical picture of WAN for support team, port level visibility, and ease of use.

How has it helped my organization?

By finding out about problems or potential problems quickly and having a great view of my entire network.

What needs improvement?

The admin web site could be a lot faster.

For how long have I used the solution?

8 years

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Yes, but that was due to using just a recommend server size. Moved to a better server and all was well.

What do I think about the scalability of the solution?

Yes, the more items I added the slower it became. But this was corrected once I split the servers apart. I had NPM and NCM on the same server.

How are customer service and technical support?

Customer Service:

10 out of 10

Technical Support:

Any time I contacted support they were knowledgeable and fast.

Which solution did I use previously and why did I switch?

No other solution used before, but looked at many.

How was the initial setup?

Pretty straight forward if you know your environment.

What about the implementation team?

In-house implementation.

What was our ROI?

I never put a dollar amount on it, but it sure saved me some big heartaches!

What's my experience with pricing, setup cost, and licensing?

Setup cost and ongoing was just my time.

Which other solutions did I evaluate?

Yes, HP, Nagios, Cisco, Spiceworks, GFI, and Manage Engine.

What other advice do I have?

SolarWinds makes a great product and their support is second to none! They continue to acquire/develop new software that rolls in nicely with their entire solution.

**Disclosure: My company has a business relationship with this vendor other than being a customer: VAR
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