SolarWinds NPM Review
SolarWinds makes a great product and their support is second to none.​


Valuable Features

Alerts, reports, overview of network, graphical picture of WAN for support team, port level visibility, and ease of use.

Improvements to My Organization

By finding out about problems or potential problems quickly and having a great view of my entire network.

Room for Improvement

The admin web site could be a lot faster.

Use of Solution

8 years

Deployment Issues

No issues encountered.

Stability Issues

Yes, but that was due to using just a recommend server size. Moved to a better server and all was well.

Scalability Issues

Yes, the more items I added the slower it became. But this was corrected once I split the servers apart. I had NPM and NCM on the same server.

Customer Service and Technical Support

Customer Service:

10 out of 10

Technical Support:

Any time I contacted support they were knowledgeable and fast.

Previous Solutions

No other solution used before, but looked at many.

Initial Setup

Pretty straight forward if you know your environment.

Implementation Team

In-house implementation.

ROI

I never put a dollar amount on it, but it sure saved me some big heartaches!

Pricing, Setup Cost and Licensing

Setup cost and ongoing was just my time.

Other Solutions Considered

Yes, HP, Nagios, Cisco, Spiceworks, GFI, and Manage Engine.

Other Advice

SolarWinds makes a great product and their support is second to none! They continue to acquire/develop new software that rolls in nicely with their entire solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: VAR
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