SolarWinds NPM Review

Awesome product with a lot of info available and great support team.


Valuable Features

Multicast

Improvements to My Organization

We are a small ISP in FL. Having this tool has been helping us a lot with time responds critical outages and troubleshooting.

Room for Improvement

Map section and Bandwidth.

Use of Solution

Been using Solarwinds now for 4 years and happy with the system.

Deployment Issues

No issues.

Stability Issues

No issues.

Scalability Issues

Yes

Customer Service and Technical Support

Customer Service:

9 out of 10

Technical Support:

10 out of 10

Previous Solutions

Netcool was just an outdated system.

Initial Setup

Straightforward.

Implementation Team

Vendor team - I'd rate them a 10 out of 10

Other Advice

Awesome product with a lot of info available and great support team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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