SolarWinds NPM Review

Awesome product with a lot of info available and great support team.


What is most valuable?

Multicast

How has it helped my organization?

We are a small ISP in FL. Having this tool has been helping us a lot with time responds critical outages and troubleshooting.

What needs improvement?

Map section and Bandwidth.

For how long have I used the solution?

Been using Solarwinds now for 4 years and happy with the system.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Yes

How are customer service and technical support?

Customer Service:

9 out of 10

Technical Support:

10 out of 10

Which solution did I use previously and why did I switch?

Netcool was just an outdated system.

How was the initial setup?

Straightforward.

What about the implementation team?

Vendor team - I'd rate them a 10 out of 10

What other advice do I have?

Awesome product with a lot of info available and great support team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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