What is most valuable?
How has it helped my organization?
We are a small ISP in FL. Having this tool has been helping us a lot with time responds critical outages and troubleshooting.
What needs improvement?
Map section and Bandwidth.
For how long have I used the solution?
Been using Solarwinds now for 4 years and happy with the system.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
9 out of 10 Technical Support
10 out of 10
Which solution did I use previously and why did I switch?
Netcool was just an outdated system.
How was the initial setup?
What about the implementation team?
Vendor team - I'd rate them a 10 out of 10
What other advice do I have?
Awesome product with a lot of info available and great support team.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 31 2014