- Overall simplicity
- Solarwinds development of the product line
It needs group views with performance metrics. They do certain ones well, but not filters to a custom group view.
I've used NPM and SAM for five years.
No issues encountered.
Data collection can be an issue so you have to maintain that accordingly.
Customer service is pretty good.Technical Support:
Tier 3 is excellent they know how to repair a problem.
We had Openview for the network side but the cost forced us to switch and it has actually ended up better for us in the long term.
It's very straightforward and super easy to deploy, 15 minutes tops. It's documented well what you need, or there's an option you can do if you're on a limited budget. Also, the support engineers are always there to help with specific questions.
We implemented it in-house.
It paid for itself within six months, when compared to our previous solution.
We did not track it but it was less than four hours worth of total effort. Day to day cost of using the product US$273 given our current licensing model.
No other options evaluated.
Get the trial download to use its all the features for 30 days. Its automation/DevOps is outstanding for its software development kit.