SolarWinds NPM Review

Provided us with a quicker turn around time for diagnosing and remedying a failure or issue.

Valuable Features

  • Overall simplicity
  • Solarwinds development of the product line

Improvements to My Organization

  • It's provided us with a quicker turn around time for diagnosing and remedying a failure or issue
  • The pre-built templates for Windows are outstanding
  • If you're new, they tell you what the metrics mean and the possible solutions
  • You can also modify baselines it to your environment.

Room for Improvement

It needs group views with performance metrics. They do certain ones well, but not filters to a custom group view.

Use of Solution

I've used NPM and SAM for five years.

Deployment Issues

No issues encountered.

Stability Issues

Data collection can be an issue so you have to maintain that accordingly.

Scalability Issues

None yet.

Customer Service and Technical Support

Customer Service:

Customer service is pretty good.

Technical Support:

Tier 3 is excellent they know how to repair a problem.

Previous Solutions

We had Openview for the network side but the cost forced us to switch and it has actually ended up better for us in the long term.

Initial Setup

It's very straightforward and super easy to deploy, 15 minutes tops. It's documented well what you need, or there's an option you can do if you're on a limited budget. Also, the support engineers are always there to help with specific questions.

Implementation Team

We implemented it in-house.


It paid for itself within six months, when compared to our previous solution.

Pricing, Setup Cost and Licensing

We did not track it but it was less than four hours worth of total effort. Day to day cost of using the product US$273 given our current licensing model.

Other Solutions Considered

No other options evaluated.

Other Advice

Get the trial download to use its all the features for 30 days. Its automation/DevOps is outstanding for its software development kit.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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