SolarWinds NPM Review

Provided us with a quicker turn around time for diagnosing and remedying a failure or issue.


What is most valuable?

  • Overall simplicity
  • Solarwinds development of the product line

How has it helped my organization?

  • It's provided us with a quicker turn around time for diagnosing and remedying a failure or issue
  • The pre-built templates for Windows are outstanding
  • If you're new, they tell you what the metrics mean and the possible solutions
  • You can also modify baselines it to your environment.

What needs improvement?

It needs group views with performance metrics. They do certain ones well, but not filters to a custom group view.

For how long have I used the solution?

I've used NPM and SAM for five years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Data collection can be an issue so you have to maintain that accordingly.

What do I think about the scalability of the solution?

None yet.

How are customer service and technical support?

Customer Service:

Customer service is pretty good.

Technical Support:

Tier 3 is excellent they know how to repair a problem.

Which solution did I use previously and why did I switch?

We had Openview for the network side but the cost forced us to switch and it has actually ended up better for us in the long term.

How was the initial setup?

It's very straightforward and super easy to deploy, 15 minutes tops. It's documented well what you need, or there's an option you can do if you're on a limited budget. Also, the support engineers are always there to help with specific questions.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It paid for itself within six months, when compared to our previous solution.

What's my experience with pricing, setup cost, and licensing?

We did not track it but it was less than four hours worth of total effort. Day to day cost of using the product US$273 given our current licensing model.

Which other solutions did I evaluate?

No other options evaluated.

What other advice do I have?

Get the trial download to use its all the features for 30 days. Its automation/DevOps is outstanding for its software development kit.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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