What is most valuable?
While the forums are one of the best things about the product in general, the most valuable feature of the product itself is the customization. We can make it do whatever it is we want it to do. The basics pretty much work for us, but sometimes we have devices that are a little bit different, I guess, so we have to look at them a different way. We're not just confined to what came out of the box. We can build our own monitoring pages; our own pretty much anything.
How has it helped my organization?
It has improved my organization’s efficiency, as far as our awareness. We add something new in our network, and we can start to monitor it within a few seconds. We can be alerted on it any time after that. It's pretty easy to not be caught off guard.
What needs improvement?
The price is probably an area with room for improvement. It's not the least expensive option out there, but it's a decent balance. I'm pretty certain my supervisors would say that.
As odd as it might be, I'd like it to not be as advanced. I'd like a text mode, almost.
For how long have I used the solution?
I have probably used it for a total of 10 years.
What do I think about the stability of the solution?
I have not encountered any stability issues; nothing that we could point our finger to SolarWinds about. There were server issues, so whatever was on the server was going to happen anyway.
What do I think about the scalability of the solution?
We had scalability issues. We have several additional servers, too, so upgrading is kind of a pain, but that's with all the other modules, too. NPM alone is pretty quick.
How are customer service and technical support?
Overall, since we've been using it until now, I'd say technical support is pretty good. On a scale of 1-10, I'd probably give it a seven or so. The biggest problem is probably getting a hold of someone, but once you get someone, they're pretty decent about figuring it out.
Which solution did I use previously and why did I switch?
We were actually previously using SolarWinds. Then, we stopped and used another vendor for a similar purpose. Then, we stopped using them and went back to SolarWinds.
We switched back to SolarWinds because of ease of use. It was just so completely simple and easy to use. Everyone voted for it, and we got it.
How was the initial setup?
I was involved in the initial setup when we re-purchased it. It was very straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is good. I'd rather pay a little bit more and have it easy, efficient and effective, than pay a little bit less and miss something.
Which other solutions did I evaluate?
We only considered the other vendor that we previously used.
What other advice do I have?
Get on their Thwack forums. That’s the best thing about the product; all the people on there, all the users. If NPM doesn’t do something, you can probably find someone to make NPM do it.