SolarWinds NPM Review

The flexibility of the product meets any organization’s need to finds issues and bottlenecks in the enterprise that engineers were unaware existed.


What is most valuable?

The most valuable features are:

  • The new F5 Load Balancer dashboard and NetPath.
  • The flexibility of the product to meet any organization’s needs, instead of forcing the organization to bend to the limitations of the product.

How has it helped my organization?

The most common feedback I receive as a consultant is how the product ultimately finds issues and bottlenecks in the enterprise that the engineers were previously unaware existed. Also, issue resolution speed is always improving!

What needs improvement?

Two or three of the core functions are still nested in Win32 apps on the server; but it seems that the foundation was laid in the current website for porting those functions over in the near future.

For how long have I used the solution?

I have used this solution for about eight years.

What do I think about the stability of the solution?

We have only very rarely experienced any stability issues; and hotfixes are generally made available in a timely fashion.

What do I think about the scalability of the solution?

I have worked with some of the largest SolarWinds deployments in the world. It seems that we are always able to push the product far enough to cover the needs of any organization.

How is customer service and technical support?

Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at www.Thwack.com is the best online community that I have ever been a part of.

Which solutions did we use previously?

I have used several competing solutions over the years and always come back to SolarWinds’ superiority in function, flexibility, support, and price.

How was the initial setup?

You can quite literally download the installer, run through it, discover your network to add devices, and be “live monitoring” within one hour. Obviously, there are other factors in a complex environment to consider, such as scalability; but the installation of all SolarWinds core modules is extremely straightforward.

What's my experience with pricing, setup cost, and licensing?

I always advise anyone who is new to the suite to run a free 30-day demo in their environment; and set it up as they would for production. At that point, you will have a solid idea about your license size requirements. When you make the purchase, you can apply the license to your demo with no downtime or loss in man-hours from the initial setup.

Which other solutions did I evaluate?

I evaluated SolarWinds Network Performance Manager and compared it to WhatsUp Gold, PRTG, OpenNMS, InterMapper, ManageEngine, LanSweeper, Cacti, and FogLight.

What other advice do I have?

  • Download a demo.
  • Don’t be afraid to push the boundaries and customize the product according to your needs.
  • Use the Thwack community!
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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