What is most valuable?
It is hard to identify a single feature for each product as the three products function as a chorus to help me manage our IT throughout the enterprise. Nonetheless, here are the valuable features of each product.
The most helpful feature with in NPM is the NetPath Services. Having the ability to view the end-to-end view of the path for accuracy and availability provides me with the data to visualize an issue in the network.
With NCM, I am able to track the accuracy and changes to my networking devices to make sure configuration integrity is adhered to.
With the SAM application, the Application Health Overview feature lets me know that my production traffic is running as expected.
Having all 3 products tied together gives me the data I need to accurately pinpoint a problem within moments, instead of collating data from various applications and servers. The difference is five minutes with SolarWinds, compared to two hours without SolarWinds.
How has it helped my organization?
These three products have provided us with the information we need through a single interface to identify issues from server to network to remote site. They provide us with the intel we need to make better decisions on improving our network while reducing costs through under-utilized paths.
What needs improvement?
I would like to see more information on design, customization from the community, and a better certification department.
For how long have I used the solution?
I have been using SolarWinds products since 2000.
What do I think about the stability of the solution?
Once I installed it as a high performance server, there were no stability issues.
What do I think about the scalability of the solution?
Once I got my pollers deployed to different areas of the globe, the system functioned better.
How is customer service and technical support?
Technical support is good, but I got faster answers from the community pages.
How was the initial setup?
The SolarWinds setup is wizard based and walks you through each step. It will identify shortcomings with your system resources, but it could use a little more work. It would be helpful if the system would identify and configure based on a solution type, such as large (with pollers), medium (different buildings), or small campus.
What's my experience with pricing, setup cost, and licensing?
Start with the three products and your licensing needs, and then increase capacity as you grow.
What other advice do I have?
I would suggest the following:
- Install the product with default settings
- Build the database
- Reinstall based on the needs and requirements of your deployment
Which version of this solution are you currently using?