What is most valuable?
The valuable features are SNMP monitoring of servers, CPU utilization, as well as memory and disk-space utilization.
Without NPM monitoring, we would be in a world of hurt and constantly responding to outages and unexpected downtime. NPM allows us to be proactive and fix things before they cause downtime.
How has it helped my organization?
On a fairly regular basis, we have servers whose disk drives begin to run low on available space. NPM alerts us when disk space is getting low. We are then able to free up space or add additional storage to avoid a problem that would be caused by running out of available space on the disk.
What needs improvement?
I would like to see NPM become better able to create dependencies automatically so that we won’t receive alerts for all devices.
For instance, if the power goes out at one of our locations, it would be nice if we could receive a summary alert. The alert could describe the possible causes of a power outage because NPM ‘saw’ our UPS at the site go into battery mode and then eventually it ran out of power. Intelligence like this would be a HUGE addition to an already great product.
I can’t really think of any else. SolarWinds is constantly improving and updating the product and we LOVE every aspect of it.
What do I think about the stability of the solution?
We have never experienced any stability issues with NPM.
What do I think about the scalability of the solution?
We did hit the maximum number of resources for a single poller. However, all we had to do was purchase an additional poller to scale out NPM to support our growing environment.
How is customer service and technical support?
I would rate technical support as top notch.
How was the initial setup?
The setup is simple and straightforward. It walks you through everything that needs to happen and is very clear and easy.
What's my experience with pricing, setup cost, and licensing?
SolarWinds is a bargain for the price. You can spend a LOT more on “more sophisticated” monitoring systems, but all you really get is added complexity and an inferior product.
Which other solutions did I evaluate?
Before this solution, we evaluated IBM Tivoli and WhatsUp Gold.
What other advice do I have?
Go online, download a free trial, and give it a spin for yourself before buying.
Which version of this solution are you currently using?