SolarWinds NPM Review

The product's simplicity is valuable, maintenance is low, and it is customizable.

What is most valuable?

The simplicity of this product is a valuable feature; everything you need is easily accessible and the maintenance is low. In addition, it is customizable which makes it possible to do anything you want with little work.

How has it helped my organization?

NPM gets information out fast, so troubleshooting time is reduced.

What needs improvement?

I enjoy their latest revamp of the alerting feature. However, I still think there is a little more that can be done there.

For how long have I used the solution?

I have used this product for around 12 years.

We are currently using:

  • Orion Platform 2016.2.100
  • WPM 2.2.1
  • NCM 7.5.1
  • NPM 12.0.1
  • DPA 10.2.0
  • QoE 2.2.0
  • IVIM 2.1.2
  • SAM 6.3.0
  • NetPath 1.0.1

What do I think about the stability of the solution?

I have encountered issues only with the Microsoft OS that it lays on.

What do I think about the scalability of the solution?

NPM has scaled in pace with my business.

How are customer service and technical support?

I would give their technical support a 7/10 rating.

As their customer base has increased, they have been walking through more basic troubleshooting. Thus, it takes longer to get through the basic checklists of questions that I have no doubt solve many of the other issues experienced by their customers and may not even be related to their product.

Which solution did I use previously and why did I switch?

Initially, we used a home-grown solution. Since it was not scaling/developing with the rate of technology, we moved onto this product.

How was the initial setup?

The initial setup was simple. I have also used Whatsup Gold and open-source Nagios; they were either too simplistic or too difficult to get actionable data.

What's my experience with pricing, setup cost, and licensing?

The only thing I don’t like is that NTA license size is tied to NPM’s license size, since my organization's need for NTA is lower than our need for NPM.

Which other solutions did I evaluate?

We looked at other solutions, namely WhatsUp Gold, TNT software and Nagios.

What other advice do I have?

Keep your imagination open and keep looking around Thwack; there are lots of great ideas in there.

It is an awesome production, I just haven’t found a way to do all my work yet.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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