SolarWinds NPM Review
Gives us a single console where we can see the entire network

What is our primary use case?

We're using it for monitoring network uptime. We were testing it out for applications and for servers, but that didn't work for us. We wanted a different solution, an end-to-end type of monitoring. We wanted to see the end-user experience.

How has it helped my organization?

It gives us a map of the network setup and one console to see the entire network.

What is most valuable?

The ability to be able to control the network equipment.

What needs improvement?

It would be helpful if they were tied up with one of the hardware vendors so we wouldn't have so much to set up. Another feature I would ask for is for them to have this solution available for Linux systems instead of Windows.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is good. 

How is customer service and technical support?

I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there, although they didn't really apply to us.

Which solutions did we use previously?

We didn't have any network monitoring when I started with the company, and SolarWinds was already there.

My most important criteria when selecting a vendor is support, onsite.

How was the initial setup?

It was straightforward. You just install the application.

What's my experience with pricing, setup cost, and licensing?

You have to license it per year, for the support. You don't really need to have support once you've already set it up. Once you install SolarWinds, you can skip on the licensing. It will still work.

What other advice do I have?

SolarWinds is pretty straightforward. If you're a startup, you want to stand up a solution quickly, then SolarWinds would be good for you because it doesn't have a big learning curve to implement it.

I would rate this solution an eight out of 10. They're pretty good but we really have pretty predominantly Cisco equipment, so Cisco would offer a better free view of the equipment right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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