SolarWinds NPM Review

It has customizable features, but they are complicated to use

What is our primary use case?

I am working at a company which is an Internet service provider (ISP). So, I'm monitoring the traffic on some nodes, like switches, routers, firewall, the traffic, and the CPU.

I am using the latest version, which I just downloaded from their site.

What needs improvement?

There is a customization feature, but it is not a good feature. While it's somewhat good, it is too complicated.

The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

It is stable.

It does not take much staff to maintain.

What do I think about the scalability of the solution?

It is scalable, but my network is not that big. We have just a few nodes.

How are customer service and technical support?

For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.

Which solution did I use previously and why did I switch?

I previously used PRTG, but PRTG is now forbidden in Libya. So, we switched to using SolarWinds and ManageEngine OpManager.

How was the initial setup?

The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour.

What about the implementation team?

We used a SolarWinds reseller for the deployment in Libya. We found them on the SolarWinds website.

What's my experience with pricing, setup cost, and licensing?

The pricing is very expensive for SolarWinds. That's a huge disadvantage for it.

Which other solutions did I evaluate?

PRTG is easier to use, but SolarWinds is more customizable. SolarWinds also has more features, but they are complicated to use.

We are just trying the demo. I am not going to recommend this to my company because PRTG is much easier. We're looking for something that is very easy to export the reports from the dashboard. SolarWinds is sort of complicated.

What other advice do I have?

If you are looking for something which is very customizable for the customization of your network, then you should go with SolarWinds. However, overall, the customization feature is also a disadvantage because it can be very complicated.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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