SolarWinds NPM Review

Flexible options for remote access saves time maintaining workstations, but better integration with endpoint security solutions is needed

What is our primary use case?

We use this solution to monitor workstations and to remotely perform workstation software upgrades.

How has it helped my organization?

This solution has improved our organization because it saves time, in that I do not need to visit every workstation in order to update it. I can do everything remotely, including running PowerShell scripts or performing standard updates. I can also help customers remotely.

What is most valuable?

The most valuable feature is remote access and the fact that there are multiple options to choose from. These include VNC (Virtual Network Computing), RPC (Remote Procedure Call), and Splashtop.

What needs improvement?

This pricing for this solution needs to be better.

I would like to see integration with antivirus or other security endpoint solutions. There are only one or two solutions that they integrate with.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Sometimes, the responsiveness is slow, but overall the stability of this solution is good. 

What do I think about the scalability of the solution?

We only have between one hundred and one hundred and fifty nodes, so it is difficult to judge the scalability of this solution based on that.

We have two people in the company who are responsible for this solution, and it is used on a daily basis.

We do not plan to increase its usage because we do not expect to increase the number of workstations or network devices.

How are customer service and technical support?

Technical support is a paid service for this solution.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup for this solution is pretty straightforward.

It took about a week to set up everything. First, we started with all of the networking devices and then we moved on to the workstations and servers.

What about the implementation team?

I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The cost is based on the number of nodes, so it is expensive when you have a lot of them.

What other advice do I have?

My advice to anyone who is implementing this solution is to be well prepared. You need to know your network infrastructure before you start implementing. Otherwise, it will take longer than necessary to set up.

This product does what it is meant to do, although it takes ample time to get what we want. I would say that whatever is indicated in the product description, it does well.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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