SolarWinds NPM Review

A robust solution with good connectivity and a straightforward setup

What is our primary use case?

We primarily use the solution for detecting weaknesses and portal connectivity with our client's machines. We also use it to analyze the stacks of data to figure out where downtimes are and for how long. 

How has it helped my organization?

It helps us figure out how to fix problems faster than we were able to before.

What is most valuable?

The connectivity of the solution is very good.

The solution is quite robust.

What needs improvement?

My team has had a lot of issues with support.

The solution should offering monitoring for the database and for the TC (traffic controller).

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The stability of the solution is very good. We haven't faced any bugs or glitches.

What do I think about the scalability of the solution?

The scalability of the solution is okay.

Currently, we have ten people in our organization using the solution. They are mostly admins.

How are customer service and technical support?

Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the issues. Occasionally they aren't able to resolve issues at all. The solution is great, but they're really missing the support piece.

Out of ten, I'd rate support at three or four.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. 

How was the initial setup?

The initial setup was straightforward. We didn't have any issues at all. I don't recall how long deployment took. It does depend on what the company needs though. It can vary from company to company. Most installations don't take longer than six hours at a maximum.

Three people handled the implementation.

What about the implementation team?

We handled the implementation process ourselves. We used our own team.

Which other solutions did I evaluate?

We did try out some other software before we decided on SolarWinds, but I don't recall the names of the other companies.

What other advice do I have?

We use the solution on a daily basis. 

I'd advise others that if they just implement the software with an engineer that knows how to handle the installation they should be okay.

We've generally had a good experience using the product.

I'd rate the solution overall eight out of ten. I'd rate it higher if the support was better.

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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