SolarWinds NPM Review

Has good support is absolutely stable


What needs improvement?

It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device.

For how long have I used the solution?

I have been using SolarWinds for two years. 

What do I think about the stability of the solution?

It is an absolutely stable platform.

What do I think about the scalability of the solution?

It's very easy to scale. The scalability is brilliant. If you need additional monitoring resources or if you need to plug in your secondary data center, it takes thirty minutes. It's easy to use.

How are customer service and technical support?

I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer.

How was the initial setup?

The setup took approximately two to three hours. You need about two hours for tuning. If you use only two or three modules like network performance monitors or network traffic analyzers, you need two or three hours, not more.

The setup required two staff members. One network administrator who needs to pre-configure the network infrastructure and one administrator. You need only two administrators.

What's my experience with pricing, setup cost, and licensing?

You pay for the license you need. You buy it and use. The next year you will have to buy a renewal.

What other advice do I have?

I would recommend this solution to someone considering it. 

I would rate it a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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