SolarWinds NPM Review

Feature-rich with good technical support

What is our primary use case?

We are a solution provider and we evaluated this product, amongst others, for one of our clients. This product is used as a network monitoring tool.

What is most valuable?

This product has a lot of good network monitoring features.

What needs improvement?

The interface could be made more user-friendly. There are lots of features but using them is a little bit difficult. For somebody doing network monitoring for the first time, it is quite difficult to use. For example, they could add better dashboards.

For how long have I used the solution?

We evaluated this solution for one month.

What do I think about the stability of the solution?

It was used on a daily basis during the PoC and it was stable, once the configuration was completed.

What do I think about the scalability of the solution?

We did not test scalability during the PoC. There were four or five network operators and the infrastructure included more than 200 devices.

How are customer service and technical support?

This product is supported well. The people in technical support are very good.

How was the initial setup?

The setup is a little bit complex and it took me about a week to deploy. It took time to configure everything.

What about the implementation team?

Expertise is required in order to deploy this solution. I received some support during the implementation and deployment.

What's my experience with pricing, setup cost, and licensing?

The price is more expensive than some other products, such as ManageEngine.

Which other solutions did I evaluate?

I also tested ManageEngine while I was evaluating SolarWindws, and I prefer ManageEngine so that is what we decided to implement. It was more user-friendly, less expensive, and we didn't need to bring in any help for deployment.

What other advice do I have?

My advice to anybody who is considering this solution is if they have expertise in SolarWinds then they should implement it. If they do not, then they should look at another option.

Overall, SolarWinds is a very good product. However, compared to ManageEngine, there is room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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