SolarWinds Passportal Review

A stable management system that is reasonably priced

What is our primary use case?

We are using Passportal for documentation and password management.

What is most valuable?

The Password Vault and documentation manager are equally valuable features.

What needs improvement?

In the future, I would like the ability to have diagrams, such as those created by Visio, available directly in Passportal.

For how long have I used the solution?

I have been working with Passportal for about half a year.

What do I think about the stability of the solution?

Passportal is very stable.

What do I think about the scalability of the solution?

This is a scalable solution. We have approximately 80 users in our company. Everybody in the company has access to it, so I don't expect that we will be increasing our usage in the near future.

How are customer service and technical support?

I have not used technical support for Passportal.

Which solution did I use previously and why did I switch?

Prior to using Passportal, we were using the Password Manager from ManageEngine. It is only a password manager, however, so Passportal has the advantage of also being a document management system.

How was the initial setup?

The initial setup is very straightforward. It took about a day to deploy.

What about the implementation team?

We have one person who is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay the license fee monthly and the price is reasonable.

Which other solutions did I evaluate?

We did look at one other cloud-based solution before choosing Passportal.

What other advice do I have?

My advice to anybody who is implementing this solution is to ensure that you have integration with your PSA solution, whether it be ServiceDesk or something else.

Overall, I think that this product is very good.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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