SolarWinds Server and Application Monitor Review

A modular end-to-end solution that is easy to use and easy to navigate


What is our primary use case?

The primary use case varies since we deploy for clients. The use case will depend on their use case, each case is different depending on the customer's need. We look for solutions to suit their needs.

What is most valuable?

The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions.

What needs improvement?

We cater to all organizations in Nigeria. Most of the financial institutions in Nigeria are currently using this solution. Cellphone companies and telecommunication are also using it.

The beautiful thing about the solution is, the OEM listens to customer reviews. The updates come very frequently, and most of the feedback that customers give is integrated within the upgrade or the update. I think that whatever concerns were have already been treated by the OEM.

There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The environment of the solution is always stable.

What do I think about the scalability of the solution?

Scalability is good. It's modular, so you can just keep adding as you need it.

How are customer service and technical support?

Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is always on standby to work with you to provide guidance on how to fix the problem.

You also have tutorials online and other articles that have been published that are related to issues you may be currently facing. The knowledge base of the solution is wonderful.

How was the initial setup?

The initial setup is very straightforward. Deployment depends on the customer's infrastructure, on what they have and what they would like to add to the solution.

What about the implementation team?

The solution is structured to be modular. You simply look for the module that looks good for your organization, you can just buy and integrate.

Which other solutions did I evaluate?

This solution caught my attention and I didn't bother looking at others.

What other advice do I have?

SolarWinds has a network for applications, for virtual infrastructure and every other thing we can think of. Users can look for a module that would suit their company they can buy it and integrate.

If you are looking for end-to-end visibility in your infrastructure I think SolarWinds should be the place you to go. They've got you covered.

I would rate this solution at 9.5 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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