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SolarWinds Server and Application Monitor Review

A good solution for network configuration, but the initial setup is complex

What is our primary use case?

We primarily use the solution for network configuration and managing network performance.

What is most valuable?

There are many valuable features, including the network configuration manager, and the network performance manager.

What needs improvement?

We don't need additional features. The network performance monitors and configuration monitors work well for our company. We also use different software for server monitoring. So far, the solution works well for us as-is.

For how long have I used the solution?

I've been using the solution for two years.

How are customer service and technical support?

Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.

If you previously used a different solution, which one did you use and why did you switch?

We didn't previously have another solution before implementing SolarWinds.

How was the initial setup?

The setup was complex. We had local support to assist us.

What's my experience with pricing, setup cost, and licensing?

I can't say what the exact pricing is, but I know it's not too expensive. 

What other advice do I have?

We have about 1,000 users on the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
Pros
There are many valuable features, including the network configuration manager, and the network performance manager.
Cons
The setup was complex. We had local support to assist us.
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