What is our primary use case?
We primarily use the solution for Microsoft Exchange. We use it as a monitoring tool to query and monitor databases. Using the solution we are able to see what service is running or what services are not. It allows us to get a complete picture of the SIEM.
What is most valuable?
We find that the most valuable aspect of the solution is its configuration capabilities. It's quite simple. Users can configure Linux or Windows very easily.
The solution is great for monitoring. If something is going wrong, we can immediately find the root cause.
What needs improvement?
The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use.
The technical support is slow to respond. They need to act on tickets faster.
For how long have I used the solution?
We have been using the solution for approximately three or four months. It hasn't been that long.
What do I think about the stability of the solution?
We've found the solution to be very stable. We haven't had issues with bugs, glitches or crashes. It's been very good.
What do I think about the scalability of the solution?
We've found the solution to be scalable.
We don't have users per se on the solution, as it's only meant to monitor. We have seven people on our team, and any one of us can use the solution to check and monitor everything as needed.
We use it on a daily basis.
How are customer service and technical support?
We've been in touch with technical support in the past to help us deal with the customization of reports, which is quite difficult on the platform.
Their support is, at times, difficult because of the time zone. For example, if we raise a ticket now, we won't get a response for seven hours. The delay isn't great for us.
Which solution did I use previously and why did I switch?
We previously used ManageEngine. It was not giving us what we needed, which is why we switched. With SolarWinds, we can even get great performance and good monitoring from MongoDB through SQL.
How was the initial setup?
The initial setup was pretty straightforward. We found it rather easy.
In terms of setup, traditionally, to configure any single node, it takes about five to ten minutes.
In order to maintain the solution, a company would need at least two people: one to monitor performance and another to monitor the application itself.
What about the implementation team?
I was able to handle the entire implementation myself after going through and reading the documentation. I didn't need the outside assistance of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
I don't have any information on pricing, as that is handled by our procurement team.
What other advice do I have?
We are using the latest version of the solution. I believe it is version 12.5.
If a company would really like insight into its database utilization or performance and why their servers are slow or why the database is not giving a proper response, this solution will help. It's perfect for revealing bottlenecks. You will have more visibility once you will install it in your environment. The solution will no doubt help other companies resolve issues very quickly.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?