Alerting expands, and makes, our monitoring and management much more efficient. Also, the ability to see into our virtual world quickly and easily is a great benefit. Dashboards are customizable providing at a glance information that’s extremely helpful.
Improvements to My Organization
From an IT perspective, it makes admin work much more efficient since we can go to one tool for a good percentage of the data needed on a day to day basis for monitoring and report on that data over time.
Room for Improvement
Adhoc reporting takes time to get used to – due mainly to the fact that the team I am on are all admins, and not necessarily accustomed to query reporting in the manner utilized by Solarwinds Virtualization Manager.
Use of Solution
I've used it for about a year, and we use the product daily for monitoring our systems. It integrates with Network Performance Manager so we can monitor physical and virtual environments through one tool. Very efficient!
The certificates didn't work as described, and we needed an update to the product, but still experience pop-ups. We are now, at least, one update behind so it may be that we just need to install the latest update.
Customer Service and Technical Support
I think it's decent although a team mate generally makes the support calls. Technical Support
In general, the techs are knowledgeable and helpful. There's also a lot of information available on the Solarwinds, and Thwack websites.
No previous solution was being used.
It was straightforward. We already own a couple of products so that makes installing easier, but there were a few items that we sort of tried and had to back track, like the integration with NPM, but we got it eventually, and I don't recall the exact issue.
We implemented it in-house.
Pricing, Setup Cost and Licensing
Just talk to your account manager, and make sure you are getting the right level of licensing to cover your needs, based on sockets.
Other Solutions Considered
We also looked at VMware Operations Manager, which we found to be cumbersome to install and configure, although we didn’t enlist VMware for assistance.
Take the time to familiarize yourself with the available options - view some video's from the website, and read some documents. It's worth the time!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jul 14 2015