SolidFire Review

Scalability provides good benefits, but too expensive to use company-wide

What is most valuable?

The most valuable feature of this solution is its scalability. That is the biggest benefit of using this solution. 

What needs improvement?

The entry-level for this solution is so high that we had to use other solutions for some of our smaller office locations that are in different parts of the world. As a consequence, because we could not use it across our entire organization, we have changed to something else. I would like to see the entry-level changed so that you can do really small systems with SolidFire.

This solution would be improved if it were made to be more compatible with other products.

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Scalability is the biggest benefit of using this solution.

How are customer service and technical support?

The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.

There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.

If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets. 

Which solution did I use previously and why did I switch?

We have had to stop using this solution because the price was too high for global implementation. We are now using NetApp MetroCluster. We were happy with the functionality and switched only because of the price.

How was the initial setup?

The initial setup of this solution is straightforward.

I would say that you can deploy this solution in an hour if you know how to do it.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is more expensive than others.

What other advice do I have?

The suitability of this solution depends on the use case, so anybody who is researching this solution should take care to consider their use cases first.

I cannot think of any additional features this solution needs, but there is a long list of improvements.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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