SolidFire Review

Good performance and managability, but technical support needs a lot of improvement


What is our primary use case?

We are a solution provider and SolidFire is one of the products that we implement for our customers. It is used for virtualization.

What is most valuable?

The most valuable feature is the performance, as well as how you manage performance on the system.

What needs improvement?

The technical support is really bad and has to be improved.

For how long have I used the solution?

We have been working with SolidFire since it was acquired by NetApp in 2016.

What do I think about the stability of the solution?

In terms of stability, I have not had any issues.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

The technical support from NetApp is really bad.

Which solution did I use previously and why did I switch?

We deal with and promote similar solutions from NetApp and Kaminario.

How was the initial setup?

The initial setup is straightforward and quick.

What other advice do I have?

Rating this solution is difficult because I would rate SolidFire very high and NetApp very low.

I have no trouble with features but we need the proper support. Whether I would recommend this solution depends on the requirements, although without knowing more, I would recommend something else.

Overall, I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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