SonicWall Capture Client Review

Not mature enough, lacks stability and consumes a lot of storage


What is our primary use case?

We are using the solution as an antivirus that is an endpoint protection system. 

What is most valuable?

The solution has this very useful rollback feature, in which even if the system is infected by the worst malware or ransomware or anything, your data won't be lost. It will roll back to the previous version, the safest version. It's very handy to have in case of an attack.

The initial setup is straightforward.

The costs are very reasonable.

What needs improvement?

We realized that after deploying it, after installing the SonicWall Capture Client, there was a performance impact on the system. It used to consume a lot of storage and memory, and other resources. That isn't great. It's an aspect we hope gets fixed. It must consume less storage, less CPU, and other resources.

In general, the performance issue was the major problem. A user was not able to access his documents, the basic files and all, and that caused a major issue for him.

It takes technical support too long to resolve an issue.

For how long have I used the solution?

I've used the solution over the last 12 months or so.

What do I think about the stability of the solution?

The stability isn't the best, as it can make the system run slow, which affects performance. It's not the number of users that affects it. However, we found that the process itself was consuming a lot of system resources.

What do I think about the scalability of the solution?

We originally procured the solution for 20 users, however, we are working on expanding it currently.

How are customer service and technical support?

We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve issues. They need to resolve things faster. It shouldn't take so much time.

How was the initial setup?

The initial setup is not difficult or complex. It's straightforward and simple. A company should have no issues handling the process.

What's my experience with pricing, setup cost, and licensing?

The solution is a SaaS model. The licenses renew on a yearly basis. The pricing overall is quite good. However, we weren't very happy with the product itself and therefore don't know if it is worth it to spend the money we have on it.

Which other solutions did I evaluate?

Before choosing this solution we didn't look into other options. We tested this product out with 20 users, however, it failed our testing requirements.

What other advice do I have?

We are a SonicWall partner.

I wouldn't recommend the product to others. It's not quite stable and not very mature yet.

I'd rate the solution at a four out of ten. We aren't very satisfied with its capabilities.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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