What is our primary use case?
In the main office we have set up a SonicWall TZ device, and then from the branches, we have set up a lower branch model, the SonicWall, and then created site-to-site VPN. We then deployed the VoIP between those branches to the main office. We also deployed the firewall and the URL filtering between sites and the main office. So, we just enabled and created the different DMZ zones from the devices.
What is most valuable?
We have utilized all the features. The most valuable are the:
- URL filtering by category,
- DMZ zoning
- Load balancing
- The site-to-site VPN.
What needs improvement?
Because this is an old device, the throughput needs to improve. Right now, the only problem is that since it eight years devices had to keep up with the latest technology. Most of the devices are now linked to the plants. That is one thing that can be improved.
We also need to increase the throughput because the other devices are slower. The throughput will become slow. Since we're using VoIP, it tends to affect the voice quality. Even if you're using a quality service, it tends to decrease.
We're going to replace them. Since this is already eight years old, so we're going to replace the hardware but with a different brand.
For how long have I used the solution?
We have been using this solution for ten years.
It's deployed from the main office to the site office. So, we're using site-to-site VPN between project sites since we are a construction company.
What do I think about the stability of the solution?
There is no problem with the stability. Since the very start, I have not experienced any problem yet until recently during the quarantine, but the problem is now resolved. Since the requirement is to have a voice quality, we're using a platform like MS Team, Zoom, and it does not perform well when using those applications.
We have around 100 to 200-people using it. Most of them are users. It's on around 10 projects or 10 branches.
We only require one staff member for the deployment and maintenance.
How are customer service and technical support?
I have never called support. I only called when we first purchased it, if I had a question. I have not found any difficulties when contacting them, or just because I contacted only lower support. Then since it is a user-friendly solution, I didn't experience any problems with the device.
Which solution did I use previously and why did I switch?
We used Fortinet and Juniper NetScreen, but we already replaced them.
After seven years or five years, the performance degraded. Then we sourced from our local suppliers and got a recommendation from them and er also checked IT Central Station to compare each product.
How was the initial setup?
It's not hard to configure, it's user-friendly. It's very user-friendly. It's just the performance that's an issue because it has already aged out. It is already old.
What other advice do I have?
The quality and security support should be improved in the next release.
I would rate SonicWall NSA an eight out of ten.