SonicWall TZ Review

The devices are not as good as others, but the price and business model are attractive.

Valuable Features

The MSSP partnership program is valuable, but is still too expensive. The devices are not as good as others, but the price and business model are attractive.

Improvements to My Organization

We were focused on traditional service provider model, so if one customer ask us to implement an NGFW, we look for the best solution for the client within the market. After getting in contact with Dell Spain, they proposed us to become MSP partner, so we consider to improve our business model to MSSP model.

Room for Improvement

Support is not as good as should be. An NGFW is supposed to use all the functions, so they must be considered as a must. If you switch on all of them, the system is working under the spected figures...

Use of Solution

I have done a benchmark for around two months. The 500 is still working after benchmarking. We were looking for a solution for a law firm to be able to communicate in a safer mode.

Deployment Issues

The figures are not valid when you active all the functionalities. So, an office with only 15 workstations is not able to work with a TZ500, which is supposed to be for up to 40 workstations.

Stability Issues

They are stable if you are not very demanding, if so, they become unstable.

Scalability Issues

I don't think they are designed to scale, but I haven't tested it.

Customer Service and Technical Support

Customer Service:

6/10 - they are not providing the same support level as before.

Technical Support:

I haven't used it, but they have contacted me several times to offer their help.

Previous Solutions

I was looking for the best solution for my customer and I found a better one after implementing SonicWALL. I have been a user, administrator and certified architect of Cisco, Checkpoint, StoneSoft, Fortinet, Sophos, Juniper, and most of them are focused for massive environments, not for SMEs.

Initial Setup

It was straightforward, but I had to make a few changes to adapt it. However, every installation is different so, you need to adapt.

Implementation Team

It was an in-house implementation.

Other Solutions Considered

I didn't choose this product.

Other Advice

Consider Sophos solution or maybe Fortinet if you don't need the Sophos extra features.

Disclosure: My company has a business relationship with this vendor other than being a customer: is a Dell partner, but we have several partnership agreements with different vendors, so we are independent Managed Security Service Providers.
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