SonicWall TZ Review

A lapse in technical support has me looking for a new solution


What is our primary use case?

Our primary use case for this product is for remote access to smart-building solutions that we implement.

How has it helped my organization?

I have found this solution to be easier to use when compared to other products, such as those offered by Cisco.

What is most valuable?

The most valuable feature of this solution is that it is easy to install and maintain.

What needs improvement?

The support for this product has to be improved.

With what I use, I don't really require any other features.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have not had any issues with the stability of this product. We have additional sites, aside from the smart-building, and we haven't encountered any hardware failure.

What do I think about the scalability of the solution?

In terms of scalability, it is scalable to a certain extent. The downside is that one of the models has fiber-optic connections, but the other platforms do not support it.

How are customer service and technical support?

While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.

How was the initial setup?

The setup is very easy compared to other platforms, where with Cisco or Huawei you have to move from one application to another. I did not have the training, but for me, it was really easy to use. The implementation took a few hours. 

While every site is different, based on what I have implemented it takes just a single engineer to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The product pricing is relatively good, compared to other products, including the licenses. However, if you do not get support then the cost of the outlay is not really relevant.

Which other solutions did I evaluate?

We use other platforms including those offered by Cisco and Huawei. I had been looking into small firewall solutions that are capable of handling fiber-optic connections, rather than just Copper. I didn't want to pay for the premium platform just to use fiber-optic connections. However, the capability is not there on smaller platforms, including this one.

We chose this solution because it is easier to use than others.

What other advice do I have?

Currently, SonicWall is our primary solution. To me, it can no longer be the primary because if I need support then I may not get it. With other products, it is quite simple.

For any new projects that I'll be working on, I will not be using SonicWall. This is simply a business decision that is based on my experience. I am responsible for the design, implementation, maintenance, and moving forward with the customer. If I am not happy then I cannot implement the solution because it will not help me in the future.

To be honest, when it comes to integration I would rate this product a nine out of ten. But, because of the lack of support, overall, I can only rate it one out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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