Sophos Cyberoam UTM Review

Easy to use, provides VPN capabilities, and improves our network security


What is our primary use case?

We primarily use Cyberoam for securing our network. We also use it for VPN.

What is most valuable?

It is not possible for anyone to enter our network until after they are able to log in, which is the most fascinating aspect for me.

The user interface is well laid out and understandable.

What needs improvement?

Sometimes, users are timed out intermittently.

We have had trouble logging into the firmware.

For how long have I used the solution?

We have been using Sophos Cyberoam UTM for almost 10 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Cyberoam UTM is a scalable solution. Everyone on our network uses it, so it protects the whole organization. There are perhaps 300 or 400 people.

How are customer service and technical support?

The customer support is wonderful. We only had to contact Sophos once. They helped us and it was awesome.

How was the initial setup?

The first time you configure the device, you may find it complex. However, in time, you will see that it is simple. It's well laid out and fine to use. The deployment will take approximately a week.

What about the implementation team?

We implemented in-house and when we experienced problems, we contacted the reseller to assist.

What's my experience with pricing, setup cost, and licensing?

We paid for a two-year FullGuard license that includes support.

Which other solutions did I evaluate?

Cyberoam will be reaching end-of-life in two years, so we will be moving to something else. We think that if we upgrade to Sophos XG, some of the problems that we are having could go away.

What other advice do I have?

Our experience with this product so far has been wonderful. Everything about it is fine and I would recommend it to everyone. That said, there is always improvement that one can make at all times.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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