Sophos Cyberoam UTM Review

Stable, with good geofencing, but at its end-of-life

What is our primary use case?

We primarily use the solution for operating system security.

What is most valuable?

The geofencing and report blocking are the solution's most valuable aspects.

The solution is quite stable. The performance has been good overall.

What needs improvement?

The product is at its end-of-life. There is nothing to improve as it will be discontinued.

With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.

For how long have I used the solution?

We started using the solution in 2016 or 2017. It's been a few years.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite good overall. We find it reliable.

What do I think about the scalability of the solution?

I haven't worked on scaling the solution, and therefore can't speak from personal experience on how well it would expand or how easy it would be. Our company is not in the process of expanding it out, either.

We have about 100 user on the solution currently.

How are customer service and technical support?

The technical support was always good, however, it was never as good as the technical support offered by Sophos. They could have been more helpful and responsive. They could have been better at sharing information. However, it doesn't matter anymore, as we are moving on to Sophos.

Which solution did I use previously and why did I switch?

We are now moving over to Sophos, as this solution is obsolete.

How was the initial setup?

The initial setup is not complex. It's quite straightforward. A company wouldn't typically have any issues rolling it out.

I cannot recall how long our deployment took, exactly. It's been a few years since the process happened.

What about the implementation team?

We did not require assistance from outside contractors when we did our initial implementation. We handled it in-house. We did not hire consultants or integrators.

What's my experience with pricing, setup cost, and licensing?

The solution wasn't overly expensive. If you are covering your company from security risk, it's often worth the cost. Security solutions aren't something you want to cheap out on.

What other advice do I have?

We're typically using the latest version of the solution. We update our policies every three years and continue to update them. 

The product is obsolete and we have moved over to Sophos.

Generally, I would tend to recommend Sophos XE to users.

Overall, I would rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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