Sophos Email Review

Spot-on anti-malware and risk scanning features

What is our primary use case?

I have a couple of clients who are using this solution. We use this solution to scan email for viruses.

What is most valuable?

The anti-malware, risk scanning has been pretty spot on.

What needs improvement?

They should allow copier release without having to create email accounts.

I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

For how long have I used the solution?

I have been using Sophos Email for two to three years.

What do I think about the stability of the solution?

Sophos Email is pretty stable.

What do I think about the scalability of the solution?

The scalability is not relevant because they're on cloud-based servers.

How are customer service and technical support?

Their technical support is slow to respond.

Which solution did I use previously and why did I switch?

Years ago, I used to use Symantec for email security. Sophos offers a giant suite through their central managed console, they became MSP friendly. That's why we made the switch. We had a central pane of glass that actually viewed every single Sophos product that we would deploy to our clients.

There is an additional fee for their central managed console.

I haven't looked at the costs of that because I'm in a tier program. The licenses I sell for any Sophos product go into a pool. As long as I'm using a thousand different Sophos products, or a combination of those products, my tier drops.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

If you're thinking about implementing this solution, keep in mind that the tech support Is usually very slow.

On a scale from one to ten, I would give Sophos Email a nine.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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