Sophos EPP Suite Review

Good DLP capability, easy to set up, and the technical support is responsive


What is our primary use case?

We use EPP Suite for a lot of things including DLP, EDR, device management, and application control.

What is most valuable?

The most valuable feature is data loss prevention.

The rollback feature that SentinelOne has would be a great addition to Sophos.

What needs improvement?

If we could bypass the first couple of levels of support when we have a problem then it would be easier and quicker when we need an issue resolved.

For how long have I used the solution?

I have been using the Sophos EPP Suite for about six months.

What do I think about the stability of the solution?

This product has been very stable and we haven't had any issues.

What do I think about the scalability of the solution?

We have been scaling its use to other parts of the organization and so far, that experience has gone fairly well. We have about 700 people using it at this point. The users include administrations, first-level users, who are reviewers, and the support team. The security team uses it for reporting purposes.

How are customer service and technical support?

Technical support is very responsive and also very timely in their responses. It does take time to get through the first, second, and third-level calls, but for the most part, they are timely.

Which solution did I use previously and why did I switch?

This is our first EDR product.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

Our in-house team deployed it. We did have a conversation with Sophos on how to get it deployed and testing it in our environment.

What's my experience with pricing, setup cost, and licensing?

We purchased a three-year license, which gave us a large discount.

Which other solutions did I evaluate?

I have seen CarbonBlack and McAfee, although I have not worked with them enough to know the differences.

What other advice do I have?

My advice for anybody who is implementing EPP Suite is to work with their integration team to learn the ins and outs of the product. They have got to spend a lot of time planning the process with Sophos, and Sophos has a team in place to help with that.

Overall, I would say that it is a good endpoint solution. I think that we're using every feature that they have. That said, I'm sure that there are some things that I'm missing.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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