Sophos EPP Suite Review

It has excellent virus definitions, but needs a better process for server migration.

What is most valuable?

It has excellent virus definitions, a great support response from the vendor, and an integrated DLP that allows the administrator to know what is going in the network.

How has it helped my organization?

Our datacenter cloud services such as email, and web services for internal and external use, had to be protected with different systems and the web services where left really unprotected, since we used an standard IPS/IDS to protect ourselves from web attacks (from the outside) which nowadays are really sophisticated. Also, we had to employ many work hours to have a protected, standardized network. With Sophos EndPoint and Sophos UTM, we simplified and also protected our network at the same time, with less work force.

What needs improvement?

It could have a less traumatic migration from server A to server B, when needed. However, as long as you don't need to migrate, the product runs smoothly.

For how long have I used the solution?

We've been using it since 2010, when we were looking for an SMB/enterprise solution. We've been using it with Sophos UTM.

What do I think about the scalability of the solution?

The scalability for the Sophos EndPoint, depends on the actual growth of your network. I would recommend for its initial deployment, to be projected for at least for four years.

How are customer service and technical support?

This is where Sophos outclasses every other vendor. They have grown so much throughout the last four to five years, but they have grown in their capability to attend support cases. We've had some really advanced cases, and we have never been left forgotten or left behind.

Which solution did I use previously and why did I switch?

We previouslyt used Hauri AntiVirus without much luck. We commercialized it and supported it, and we even became their main distributor for a specific region, but they couldn't handle most support cases, and one virus in specific, Conficker, in 2009-2010.

After this incident, we did some market research, and the most powerful engine to cure these kinds of events, was Sophos. Their support was, and still is, the best of breed.

How was the initial setup?

The initial setup is straightforward. Sophos is well known in the market for being a unique and powerful tool, but is simple to deploy and manage. This is what makes them different from any other vendor. When the admin has to enable initial policies, it is done in three to four clicks.

What about the implementation team?

We always deploy by ourselves, so that way we can test how the customer will see the initial implementation. Our main advice, is to read the manual, and follow the wizards that comes with each tool. Also, it is strongly recommended to have a professional firm contracted for the initial setup, and support, as we are, to design, and help with any kind of implementation issues.

What was our ROI?

The ROI is in 12-16 months, since with this kind of tool, we deliver the best of breed protection, and increment the focus of the end user, in being productive.

What's my experience with pricing, setup cost, and licensing?

I recommend you get the three year licenses, since Sophos offers three years for the price of two. I would also recommend that you acquire any Sophos Licensing with Professional Services added, that way, you'll have the best experience possible.

What other advice do I have?

They have supported our business venture since 2010, and will do for many years. We have studied closely the different product portfolio, and each one of them, are carefully developed.

Which version of this solution are you currently using?

5.4 SEC / 10.3 Windows EndPoint
**Disclosure: My company has a business relationship with this vendor other than being a customer: We have been a Gold Partner since 2010. Sophos has demonstrated through the years to be impeccable at the time of referring leads, and helping us as committed channel partners, to close several deals.
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author avatarOrlee Gillis

Juan, which improvements would you like to see in the server migration process that would solve some of the difficulties you've been having with the process?